FAQ

Shipping & Delivery

Where do you ship to?

We currently ship to all of Malaysia (West and East Malaysia).

Alamat penghantaran salah

For West Malaysia, please allow 2-3 working days after processing. For East Malaysia (Sabah & Sarawak), please allow 4-5 working days. Processing time for orders is 1-2 working days.

Tempoh Penghantaran

Sila ambil perhatian bahawa penghantaran ke luar negara mengambil masa 7-15 hari lebih setiap negara daripada jadual domestik Korea (tidak termasuk hujung minggu/cuti)

Baris boleh lipat

We take extreme care in packaging! All albums are wrapped in bubble wrap and shipped in sturdy cardboard boxes to prevent any damage during transit.

Orders & Payment

What payment methods do you accept?

We accept online banking (FPX), credit/debit cards, and Touch 'n Go e-Wallet.

Can I cancel or change my order after payment?

Unfortunately, we cannot cancel or change an order once it has been paid for and is being processed. Please review your cart carefully before completing your purchase.

Will I get the pre-order benefits?

Yes! Any album ordered during its pre-order period will come with all official pre-order benefits (like posters, extra photocards, etc.) provided by the distributor. These are while stocks last.

Products

Are your products 100% official and authentic?

Absolutely! We are an official partner with major Korean distributors. All our albums, lightsticks, and merchandise are 100% genuine and official.

Is the album sealed?

Yes, all albums are brand new and arrive factory-sealed.

Can I choose which version of the album I get?

Yes, you can select the specific version you want (e.g., Version A, B, C, etc.). If you select the "Random Version" option, we will randomly pick one for you.

Can I choose a specific member's photocard?

Unless we are selling specific, sealed member versions, the inclusion of photocards is random as per the manufacturer's packaging. We do not open sealed albums to choose photocards.

Returns & Support

What if my item arrives damaged?

Please contact our customer service immediately within 48 hours of receiving your order. Include your order number and clear photos/videos of the damaged product and packaging. We will assist you with a replacement or refund.

How can I contact customer service?

The best way to reach us is by DM on our Instagram [createjump_my] or WhatsApp to [+60184088676] . We strive to reply within 24 hours on working days.